Shake That Brain!® Solutions Volume 2, Issue 4

Shake That Brain! Newsletter Volume 2, Issue 4
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To help you Shake That Brain!« and discover solutions for maximum profit.

IN THIS ISSUE:

1. CUSTOMER SERVICE TIPS (By TOTS Who Know)

Our last issue -- "teamwork tools" written by kids -- got so many positive reviews we decided to follow up with "customer service tips" from the same ngroup of kids (ages 6-12).

If you're MANAGEMENT, consider printing out these tips and giving a copy to everyone on your team.

Or, if you're a SHOPPER or CUSTOMER and someone treats you less-than-great during this busy holiday season, just show them your list and say: "See, it says RIGHT HERE how you're SUPPOSED to be behaving; but you're NOT, are you!?" That should spread some holiday cheer!

That said, here are our Top 20 "Customer Service Tips: By Kids Who Know" -- reprinted from the book, "What The World Needs Now: Kids' Advice On Treating People Right," compiled by J.S. Salt (aka Joel Saltzman).

Just be nice. Don't look for the prize.

Treat everyone you meet like the MOST IMPORTANT PERSON in the WORLD.

Make everyone feel special.

Never say anything to hurt anyone:
if it's not wonderful, don't say it.

If you say you will do something later, then DO IT!

Give them LOVE. Because without it
people feel like they should be cruel and nasty.

Try to give people more chances in life.

Never say anything to make someone feel bad.
Because in the end you feel terrible.

Try to remember: you're not the only one
that can have a bad day.

Never look at someone like they're nothing.

Don't leave people when they're in need of help.

Never say "I'm better than you." Don't even think it!

Most people are fragile inside no matter how tough they may act.
Try to remember this at all times.

If someone is being mean to you try not to be mean
to them so you won't start WWIII.

Everyone has a little "nice" puzzle piece.
All you have to do is find it.

Treat everyone the same no matter what.
I know how it feels to be discriminated.
- Jorge, 11

Always respect what people BELIEVE
-- even if YOU don't believe it.

Respect should be given to everyone
(and sometimes even more).

If you really want to punch someone ... don't go near them for a while.

And remember ...

Sometimes you have to do stuff you don't really want to do
-- like being nice to someone when they don't really deserve it.*

* Technical term for following this particular bit of advice?
-- Keeping your job.

SPECIAL NOTE:

To view the actual article (and to print it out) go to:
http://www.shakethatbrain.com/CustomerService%20TipsByTOTS.html
To view selections from the book "What The World Needs Now"
(presented in the kids' handwriting, along with drawings) see:
:http://www.shakethatbrain.com/sib-wtwnn-selections.html

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This newsletter has been brought to you by Joel Saltzman.

Joel is a speaker, facilitator, consultant, and creator of the "Shake
That Brain!«" system for Business Solutions: for building better teams,
increasing sales, and improving the health and vitality of your business
and personal life. To learn how Joel can help your organization, click on:

http://shakethatbrain.com/wow

Joel is also the publisher and founder of Shake It! Books:

http://www.shakeitbooks.com/

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For permission to reprint excerpts from this newsletter, contact:
joel@shakethatbrain.com

JOEL SALTZMAN
Shake That Brain!« http://shakethatbrain.com/wow
Shake It! Books http://shakeitbooks.com/
4306 Camino de las Estrellas
Thousand Oaks, CA 91320
Tel: (805) 375-7193
Cell: (805) 573-1069
Fax: (805) 375-7293
joel@shakethatbrain.com